Remote monitoring has evolved over the years from simply monitoring and securing property and people from a remote operational center. The signals received by the operator used to come from heterogeneous systems primarily focused on anti-intrusion, installed at various customer sites (private properties, shops, banks, museums, etc.). A first revolution took place with the arrival of video verification, which gradually replaced or was used in conjunction with audio. Nowadays, changes in the market and increased labor costs are pushing the industry, whether it be teams of operators who are present 24/7 or mobile operators, to constantly seek profitability. Remote monitoring has expanded into value-added services within a much broader framework, moving from security to safety. As a result, there is a need for tools that not only provide extensive anti-intrusion management capabilities but also fire, access control, people management (isolated workers or subscribers), telephony, elevators, CCTV, geolocation, IoT, remote assistance for people, telephone concierge services, remote management, etc. The tools used in these operations are crucial in effectively supporting them, and it has gradually become necessary to automate certain repetitive tasks. Today, tool choice is no longer focused solely on the ability to sequentially automate (if-then-alternatively) actions by sending voice messages, SMS, statistics, etc., but on integrating AI mechanisms that make it possible to predict the reality of an alarm, video scene or audio sequence using “enhanced human operators”. Tool choice must also be based on flexibility and security of use in the context of remote work, part-time work or the remote takeover of local management. Strong interaction with partners, whether they are mobile responders, technicians or law enforcement agencies, is essential. It must be possible to rely on interoperability with third-party systems. Finally, these tools and offers should also allow remote monitoring operators to refocus on their jobs, no longer needing to worry about the administration and security of computer systems and networks.